Top 10 Retail Trends for Customer Engagement

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Top 10 Retail Trends for Customer Engagement


The Global Innovation Award (gia) Expert Jurors -- Wolfgang Gruschwitz, Scott Kohno, Henrik Peter Reisby Nielsen and Anne Kong -- will reveal the hottest trends in connecting with customers through retail design, lighting, technology and service. 

The battle on the streets and the mall for the customer has never been more challenging, and the most successful retailers throughout the world have mastered these top trends and are truly engaging with the customer like never before.

More than an Awards Program

This special presentation is at the International Housewares Associations’ International Home + Housewares Show (IHHS) at McCormick Place in Chicago on Monday, March 20 at 3:30 p.m. at the Innovation Theater, E350 in Lakeside Center. It is free to all registered attendees.

The gia program was created by the IHA and International Home + Housewares Show to foster innovation and excellence in home and housewares retailing throughout the world. Since the launch of gia in 2000, there have been over 370 gia retail award winners, from 45 countries on six continents.

Gia is more than an awards program. Representing retailing excellence around the world, it is part of a larger education initiative that includes seminars by retail experts, columns in international housewares publications and educational sessions at events in sponsors’ home countries

For more information about the IHHS 17, visit